Understand how Latch‑X handles cancellations, withdrawals, and refunds in line with EU consumer protection laws.
Effective date: 2025‑11‑02
Business name: Peter Kováč – Latch‑X
Company ID (IČO): 57092753
Address: Pri vinohradoch 269/G, 83106 Bratislava, Slovakia
Contact: support@latch-x.com
Latch‑X is committed to transparency and fairness in how we handle payments and refunds. As a business based in the European Union, we follow all applicable EU consumer protection laws, including the right to withdraw from digital purchases.
We offer a free tier to let you explore core Latch‑X features before purchasing. We strongly recommend using the free version to evaluate whether the product fits your needs.
If you are a consumer in the EU/EEA, you have a 14-day right to withdraw from your first monthly subscription purchase.
If you exercise this right after service has started, we will refund all payments received minus a proportionate amount for the period already supplied (days used in the first month). We will issue the refund within 14 days of receiving your notice, to the original payment method.
How to exercise: send any clear statement of withdrawal to support@latch-x.com
Business customers (purchases for professional use) do not have the statutory withdrawal right.
You may request a refund within 7 days of purchase, provided the item has not been downloaded or used.
You can downgrade or cancel any plan at any time. Changes take effect at the end of your current billing cycle. We do not offer partial-month refunds.
You can:
Please include your account email and order/subscription ID. Where a statutory EU withdrawal applies, we process refunds within 14 days of your notice. Card statements may take several business days to reflect the refund.
Where a statutory withdrawal applies, we reimburse all payments received (including VAT). If service has started, we may deduct a proportionate amount for the period already supplied, as permitted by law. We do not deduct payment gateway or processing fees from the refundable amount.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Peter Kováč – Latch-X, Pri vinohradoch 269/G, 83106 Bratislava, Slovakia
Email: support@latch-x.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following service:
— Service: Latch-X Availability PRO (Monthly subscription)
— Ordered on / received on: [date]
— Name of consumer(s): [name]
— Address of consumer(s): [address]
— Email used for purchase: [email]
— Date: [date]
— Signature (only if this form is notified on paper): [signature]
– Initial release 2025-08-31.